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Support Process

The network is monitored 24 hours a days and and 7 days a week for 365 days out of the year. The network is comprised on redundant and load balanced VOIP server clusters with dynamic bandwidth allocation from three network layer access providers. One Cluster located in Philadelphia ,PA and the second in Phoenix, AZ. are mirrored clusters with call processing and  applications layer server redundancy as well as Soft-Manager for Broadsoft and Asterisk Enterprise level edition.  Our Technical Support line is 24 /7/ 365 also and every account has an Account Executive assigned to facilitate your service request and assists you in customizing your network to fit your needs and the way you do business.  Every customer is questioned and assisted in setting up their Disaster Recovery in the event of Internet Provider Failure - IPF Questionnaire. We will be as involved as our customers need and then that configuration is backed up and monitored.

Service Level Agreements - / SLA

Service Level Agreements are supported and recommend.  Tech  Nine Systems will negotiate your provider SLA as well as support that SLA with a custom plan to fit your companies particular needs. Our Service Level Agreements are developed for our customers on an individual requirement bases.  Customized to join the Service Provider,  Local Area Network and the VOIP Services in a congruent approach to maintain network integrity and reliability. We also offer alternative and secondary provider choices if they are in the Continental US.

Cloud Services:

Our cloud services are from small business complete turnkey systems to Enterprise Level Software & applications Implementations. We have three tiers of services:  Small Businesses  1 to 15 Users. For the small business we can configure and install your system in 48 hours.  Easy to manage portal interface allows you to setup your system with ease or we can manage the entire network remotely for those times when you are most busy. Medium to Large Businesses 15 to 200 Users. We can configure, implement and manage your portal for you so you only have to remember to pay the same amount every month.  No surprises when the bill comes no matter how much calling you do.  Because you have unlimited calling for all North America  Enterprise Level Level up to 10,000 Users. Our Software can be hosted on virtual Servers with full redundancy.  At this level the end user becomes their own Carrier connected directly to the Service Provider Network.  A full service Co-Locations facilities or a Turnkey Hosted solution. All the features our software platform offers and a direct connection to the National Access providers. Eliminating an entire layer of cost and middle ware

Disaster Recovery

Disaster Recovery is a primary component in our over all systems design. Because this is a hosted solution provided to the customer over an Internet connection there may be a time when that circuit goes down.  If your customer does not have a secondary network access for redundancy then we have a solution for them that will allow them to never miss a call and handle business when other legacy systems may not be able to.  With features such as Hot Phone - Allows the user to move their phone to any Internet connection and sync with the cloud. Alternate Answer - A pre-configured alternative for incoming calls that are routed to an alternate answering position of the customers choice i,e Fax Line or a Security line,  etc,. With complete flexibility  in the TNSPBX Cloud there is no reason our customers should be out of service. Planning and follow through are just some of the words used to describe TNS360. E like Customer Service.
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Support & Disaster Recovery